Support

Support and Maintenance Program

Protect and enhance your investment in SecureKi solutions with SecureKi SKiNet Support. Increase your productivity and lower risk with robust offerings, highly experienced technicians, diagnostic tools and programs. You can get access to technical resources focused on your success with solutions from SecureKi.

SKiNet support and maintenance program ensure that your solution is up-to-date, running efficiently and meeting your expectations and requirements.

SKiNet provides two options support for our customers: –

SKiNet Standard Support SkiNet Premium Support

24×7 Knowledge base access to online portal

24 x7 Email Support from certified professionals

Live Telephone support:
Monday – Friday
9:00 am to 6:00 pm (GMT +8)

Live Telephone support:
Monday – Sunday, 24 x 7

Hardware Warranty Replacement
Availability:
Monday to Friday, 8x5xNBD

Hardware Warranty Replacement
Availability:
Monday to Sunday, 24x7x4

Access to latest system enhancements and all (major and minor) product updates and patches.

Access to online product documentation, interactive customer forum and demo videos

Alert and news announcements

Technical support from our certified professional and other technical experts (Product Developers and R&D team)

 

SKiNet support program provides full access to the Knowledge Base via our support portal, unlimited phone and email technical support as well as all updates and point releases of the products covered by your maintenance agreement.

Request a technical support account by emailing support@secureki.com